Coface

Starting point

Coface Germany is one of the leading providers of solutions for the management of receivables. Based in Mainz, Coface has a network of regional offices, 11 of which are located in Germany. Other offices are in the Netherlands, Sweden and Denmark. A wholly-owned subsidiary of Coface S.A. (Paris) and part of the global CreditAlliance network, Coface Germany is close to its clients, being by their side in all over the world in whichever market they choose to trade.

Anyone who wants to seize business opportunities needs to know the risks involved. Coface’s four business segments offer well-suited solutions for individual risk protection. Services range from country-related and business information and solvency rating of 50 million companies to worldwide debt collection. Credit insurance and factoring are the core business of Coface.

Quick handling and process integration are of key importance.

In practice, however, a great deal of effort is involved in managing credit insurance:

  • Inquiry of insurance limits over the Internet or telephone
  • The complete process is managed manually (entry of inquiry data, …)
  • Manual entry of limits into the SAP system
  • No option for storing decision codes (full acceptance, partial acceptance …) in SAP
  • No option for storing “valid-from” dates
  • No link to credit master data (credit limit)
  • etc.


Requirements of an integrated credit insurance management tool with Coface and SAP

Management of the complete process directly within the SAP system:

  • Submitting inquiries to Coface
  • Retrieval of insurance limits
  • Retrieval of @rating information
  • Management of credit insurance limits
  • Automatic retrieval of insurance limit researches
  • Monitoring service
  • History of decision codes (acceptance, rejection)
  • Comprehensive reporting tools
  • Customer transparency at all organizational levels – all departments, such as sales, dunning department, etc., need to have access to the insurance limits at any time in order to optimize processes and avoid risks


Solution: Coface Connect for SAP

Coface Connect for SAP supports all stages of the credit insurance management process, from the inquiry of insurance limits to the automatic management of Coface insurance limits and decision codes within SAP.


Features of Coface Connect for SAP

  • Direct connection to the Coface credit insurance database
  • Direct connection to the Coface @rating database
  • Inquiries directly from within SAP
  • Insurance limits completely managed in SAP
  • History of decisions, including reasons
  • Mailbox
  • Supports SAP mail and e-mail
  • Integration into the SAP customer master record
  • Integration into the SAP credit master data
  • Alert lists
  • Alert system


Technology

Coface Connect is add-in software for SAP

  • Own namespace
  • Programming language ABAP/4
  • No modification of the SAP system
  • Implementation via SAP transports
  • Multilingual versions
  • No additional hardware required
  • No third-party software required
  • SAP authorization concept
  • Easy to implement