Iberinform Spain

Starting point

Iberinform is part of the Crédito y Caución Group and the leading credit insurance provider on the Spanish market. With its 12 offices throughout Spain, Iberinform specializes in the management of business and marketing information and has more than 30 years of experience in this field. Iberinform conducts more than 740,000 interviews every year in order to maintain and update its database, which lists more than 4.5 million companies and entrepeneurs. The information products provided by Iberinform contain 100% of the information that is publicly available on companies as well as expert solvency assessments.

In addition to this, Iberinform prides itself on having Spain’s most comprehensive marketing database.

Quick handling and process integration are of key importance.

However, things look quite different in practice:

Information has to be retrieved over the Internet or telephone
The complete process is managed manually (entry of inquiry data, …)
Multiple inquiries because information is not centrally available
Retrieved information is not assigned to the SAP customer record
In most of the cases, information is only available on paper
etc.

Requirements of an integrated business information management tool with Iberinform and SAP

Management of the complete process directly within the SAP system:

Submitting inquiries to Iberinform
Selection of information product
Retrieval of information
Management of information
Automatic retrieval of research results
Monitoring service
History of retrieved information
Comprehensive reporting tools
Customer transparency at all organizational levels – all departments, such as sales, dunning department, etc., need to have access to the information at any time in order to optimize processes and avoid risks

Solution: Iberinform Connect for SAP

Iberinform Connect for SAP supports all stages of the external information management process, from the retrieval of information into your system to the automatic management of Iberinform information.