CESCE

Starting point

CESCE is one of the leading credit insurers and the number one on the Latin American market. It operates in 11 European countries and in Latin America, particulary in Argentina, Chile, Columbia, Mexico, Peru, Uruguay and Venezuela. CESCE covers a total of 53 billion Euros worth of receivables. Quick handling and process integration are of key importance.

In practice, however, a great deal of effort is involved in managing credit insurance:

Inquiry of insurance limits over the Internet or telephone
The complete process is managed manually (entry of inquiry data, …)
Manual entry of limits into the SAP system
No option for storing decision codes (full acceptance, partial acceptance …) in SAP
No option for storing “valid-from” dates
No link to credit master data (credit limit)
etc.

Requirements of an integrated credit insurance management tool with CESCE and SAP

Management of the complete process directly within the SAP system:

Submitting inquiries to CESCE
Retrieval of insurance limits
Management of credit insurance limits
Automatic retrieval of insurance limit researches
Monitoring service
History of decision codes (acceptance, rejection)
Comprehensive reporting tools
Customer transparency at all organizational levels – all departments, such as sales, dunning department, etc., need to have access to the insurance limits at any time in order to optimize processes and avoid risks

Solution: CESCE Connect for SAP

CESCE Connect for SAP supports all stages of the credit insurance management process, from the inquiry of insurance limits to the automatic management of CESCE insurance limits within SAP.