Creditreform Switzerland

Starting point

The Swiss association of creditors Creditreform (SVC) is a modern business venture structured as a cooperative. It offers exclusive economic information and debt collection services on a worldwide scale, all from one source. Some 200 operators in Switzerland hold more than 80,000 interviews every year and collect every day the relevant information you will require to make your business safer and more secure. Support in optimizing your vendor and customer management has been Creditreform’s core business since 1888.

Creditreform’s fully structured regional online database helps you to secure your business and to improve liquidity. The data pool covers all companies recorded in the commercial register as well as private individuals and companies not recorded in the commercial register. The variety of information products allows you to retrieve just the information that is suited to your business processes.

Quick handling and process integration are of key importance.

However, things look quite different in practice:

Information has to be retrieved over the Internet or telephone
The complete process is managed manually (entry of inquiry data, …)
Multiple inquiries because information is not centrally available
Retrieved information is not assigned to the SAP customer record
In most of the cases, information is only available on paper
etc.

Requirements of an integrated business information management tool with Creditreform Switzerland and SAP

Management of the complete process directly within the SAP system:

Submitting inquiries to SVC
Selection of information product
Retrieval of information
Management of information
Automatic retrieval of research results
Monitoring service
History of retrieved information
Comprehensive reporting tools
Customer transparency at all organizational levels – all departments, such as sales, dunning department, etc., need to have access to the information at any time in order to optimize processes and avoid risks

Solution: SVC Connect for SAP

SVC Connect for SAP supports all stages of the external information management process, from the retrieval of information into your system to the automatic management of information provided by of Creditreform Switzerland (SVC) within SAP.