Starting point

Founded in 1879 as a credit association in Mainz, the intention of Creditreform was to protect its members from “bad credit deals” and thus help them to avoid financial loss. Creditreform has continued to optimize and extend its financial and information services, which makes it a full-service partner for all stages in integrated customer and risk management processes.

With its 130 offices in all over Germany, Creditreform is a trusted partner in local markets. In Germany, Creditreform has around 125,000 members from right across the business spectrum: industrial corporations, craft businesses, banks and insurances and start-up companies. The Creditreform association makes a point of enhancing central applications and products on a continuous basis in order to provide its members with high-quality information and services.

Quick handling and process integration are of key importance.

However, things look quite different in practice:

• Information has to be retrieved over the Internet or telephone
• The complete process is managed manually (entry of inquiry data, …)
• Multiple inquiries because information is not centrally available
• Retrieved information is not assigned to the SAP customer record
• In most of the cases, information is only available on paper
• etc.

Requirements of an integrated business information management tool with
Creditreform and SAP

Management of the complete process directly within the SAP system:

• Submitting inquiries to Creditreform
• Selection of information product
• Retrieval of information
• Management of information
• Automatic retrieval of research results
• Monitoring service
• History of retrieved information
• Comprehensive reporting tools
• Customer transparency at all organizational levels – all departments, such as sales, dunning department, etc., need to have access to the information at any time in order to optimize processes and avoid risks

Solution: Creditreform Connect for SAP

Creditreform Connect for SAP supports all stages of the external information management process, from the retrieval of information into your system to the automatic management of Creditreform information within SAP.

Features of Creditreform Connect for SAP

• Direct connection to the Creditreform database
• Inquiries directly from within SAP
• Information reports completely managed in SAP
• Creditreform Connect supports DRD, the Creditreform payment experience pool in SAP
• Creditreform Connect supports the information product KÜB (customer monitoring)
• History of retrieved information
• Mailbox
• Supports SAP mail and e-mail
• Integration into the SAP customer master record
• Integration into the SAP credit master data
• Alert lists
• Alert system

Technology

Creditreform Connect is add-in software for SAP

• Own namespace
• Programming language ABAP/4
• No modification of the SAP system
• Implementation via SAP transports
• Multilingual versions
• No additional hardware required
• No third-party software required
• SAP authorization concept
• Easy to implement