Starting point

The Coface Central Europe database (ICON) covers about 8.7 million companies in Central and Eastern Europe, e.g. Bulgaria, Croatia, Czech Republic, Hungary, Poland, Romania, Serbia, Slovakia, Slovenia, the Baltic States as well as Russia and Ukraine. These data are supplemented by information from DCON, the Coface Central Europe collection database.

Each year, Coface Central Europe provides more than 14 million financial information data as well as insolvency reports of more than 120,000 companies and 40,000 debt collection cases.

Quick handling and process integration are of key importance.

However, things look quite different in practice:

• Information has to be retrieved over the Internet or telephone
• The complete process is managed manually (entry of inquiry data, …)
• Multiple inquiries because information is not centrally available
• Retrieved information is not assigned to the SAP customer record
• In most of the cases, information is only available on paper
• etc.

Requirements of an integrated business information management tool with
Coface Central Europe and SAP

Management of the complete process directly within the SAP system:

• Submitting inquiries to Coface Central Europe
• Selection of information product
• Retrieval of information
• Management of information
• Automatic retrieval of research results
• Monitoring service
• History of retrieved information
• Comprehensive reporting tools
• Customer transparency at all organizational levels – all departments, such as sales, dunning department, etc., need to have access to the information at any time in order to optimize processes and avoid risks

Solution: Coface Central Europe Connect for SAP

Coface Central Europe Connect for SAP supports all stages of the external information management process, from the retrieval of information into your system to the automatic management of information provided by Coface Central Europe within SAP.

Features of Coface Central Europe Connect for SAP

• Direct connection to the Coface Central Europe database
• Inquiries directly from within SAP
• Information reports completely managed in SAP
• History of retrieved information
• Mailbox
• Supports SAP mail and e-mail
• Integration into the SAP customer master record
• Integration into the SAP credit master data
• Alert lists
• Alert system

Technology

Coface Central Europe Connect is add-in software for SAP

• Own namespace
• Programming language ABAP/4
• No modification of the SAP system
• Implementation via SAP transports
• Multilingual versions
• No additional hardware required
• No third-party software required
• SAP authorization concept
• Easy to implement