Bürgel

Starting point

Its 125 years of experience make BÜRGEL one of the leading companies for risk management on the German market. In order to provide professional service as close to its clients as possible, Bürgel operates a network of more than 60 offices in all over Germany. Bürgel‘s database, the key to providing high-quality information, covers more than 3.9 million companies and 39 million private individuals in Germany and contains links to information on more than 28 million companies across Europe. BÜRGEL is a subsidiary of Euler Hermes Kreditversicherungs-AG (Allianz Group) and KG EOS Holding GmbH & Co (Otto Group).
Quick handling and process integration are of key importance.

However, things look quite different in practice:

Information has to be retrieved over the Internet or telephone
The complete process is managed manually (entry of inquiry data, …)
Multiple inquiries because information is not centrally available
Retrieved information is not assigned to the SAP customer record
In most of the cases, information is only available on paper
etc.

Requirements of an integrated business information management tool with Bürgel and SAP

Management of the complete process directly within the SAP system:

Submitting inquiries to Bürgel
Selection of information product
Retrieval of information
Management of information
Automatic retrieval of research results
Monitoring service
History of retrieved information
Comprehensive reporting tools
Customer transparency at all organizational levels – all departments, such as sales, dunning department, etc., need to have access to the information at any time in order to optimize processes and avoid risks

Solution: Bürgel Connect for SAP

Bürgel Connect for SAP supports all stages of the external information management process, from the retrieval of information into your system to the automatic management of Bürgel information within SAP.