Starting point

It has become common practice for customers to reduce bill-paid amounts or to fail to pay their bills at all. Most companies use non-SAP solutions to handle their dispute cases, which can involve many different areas of an organization. This is why, without the support of an integrated software solution, the handling of dispute cases consumes a great deal of a company’s time and resources.

Challenge

Higher cost, effort and DSO.

Customers are slow or hesitant about paying disputed items or they do not pay them at all. This drives up your DSO and debit interest and complicates the collection process.

Solution

SOPLEX DC – the SAP dispute management software by SOPLEX

This SAP solution streamlines the handling of dispute cases and speeds up all related processes. It considerably cuts the average processing time for each case as well as your amount of outstanding balances.

Investing in the SOPLEX dispute management solution does not only make economic sense but also benefits your employees that are involved in handling dispute cases by relieving their workloads.

This solution replaces manual processes, such as file search, research and cross-department communication, with comfortable and workflow-based processes that are managed within a virtual file in SAP.

Features

SOPLEX DC – optimized dispute management with SAP

• Dispute cases are managed in a virtual file
• Fast and efficient handling of dispute cases
• Workflow-based processes help to cut processing times
• Improving the cooperation between departments
• Transparent handling of dispute cases
• DC information system – reports by the click of a button

Business impact

SOPLEX DC is the SAP solution that allows you to speed up the resolution of receivable-related disputes, thus reducing your amount of outstanding balances.

• Streamlining administrative processes
• Efficiently resolving late-payment issues
• Cutting the amount of outstanding balances
• Cutting your DSO and period outstanding
• Increased customer satisfaction
• Comprehensive reporting tools

Technology

SOPLEX DC is add-in software for SAP

• Own namespace
• Programming language ABAP/4
• No modification of the SAP system
• Implementation via SAP transports
• Multilingual versions
• No additional hardware required
• No third-party software required
• SAP authorization concept
• Easy to implement

We would be happy to show you a fast and efficient way of handling your customer disputes in SAP, thus enabling you to reduce your DSO and maximize customer satisfaction.