Dunning Management

Starting point

Rigid and static processes in debt collection have had their day. Solely relying on sending out dunning letters no longer proves effective today. A successful, modern dunning management rests on having a dunning strategy with dynamic and flexible collection procedures. The only thing that companies could so far manage within SAP was the in-house dunning process with reminders being sent to their customers. The other collection procedures common in dunning management were either managed in external systems (such as Winword, law office software …) or outsourced to third parties.

The focus of modern dunning management is on managing all stages of the dunning process within SAP. This helps companies to streamline their processes and to cut the cost of collecting their open items.

Challenge

Follow-up processes, e.g. telephone collection or payment plan agreements, are managed outside SAP (in most cases in Microsoft Excel). The lack of integration into SAP results in considerable manual effort, inefficient collection processes and a lack of transparency since there are no options for running aging reports or reports on the collection status in SAP. This, in turn, leads to a higher DSO (Days Sales Outstanding) and increased cost of cash collection. As a result, you have a higher amount of receivables that need adjusting or, at the worst, you will have to write off the debt altogether.

Solution

SOPLEX DM – the SAP dunning management software by SOPLEX

This SAP solution allows you to organize and manage all collection processes flexibly and in your SAP system.

Optimized dunning processes
The complete process is managed within SAP
Management of individual collection procedures
- Dunning letters
- Telephone collection
- Payment plan agreements
- Deferred payment agreements
- Solicitor’s letters
- Debt enforcement
- Internal review of outstanding balances with your sales staff
- ...
Integration into the customer master record and customer line item display
Integration of the SAP e-mail functions
Integration of e-mail functions
Interfaces to other systems, such as SAP BW, dispute management …, can be implemented

Features

SOPLEX DM – flexible and efficient cash collection with SAP

File management
Manual creation of files
Automatic creation of files from FI-AR
Workflow for automated processes
Account management (OIs, incidental costs, incoming payments ...)
Control of deadlines, events, and resubmissions
Automatic task control
User worklists
Automatic interest calculation (e.g. for payment plans)
Status monitoring
Automatic alert system
DM information system – reports by the click of a button

Business impact

SOPLEX DM is the SAP solution that allows you to implement your dunning strategy and to manage all collection processes, from sending out dunning letters to telephone collection and debt enforcement, in your SAP system.