Starting point

Declining payment behaviour and the rising number of customers defaulting on their payments add to the workload of accounting departments. This is why companies have begun to engage external resources, such as collection agencies and law firms specialized in debt collection, to speed up the cash collection process and to relieve the workload of their own staff.

Fast cash collection and streamlined processes in modern dunning management result in an improved success rate in pre-legal debt collection at reduced cost.

Challenge

Placing overdue accounts with external collectors, however, calls for well-coordinated processes since debt collection cases put an added strain on a company’s dunning department:

• Compilation of accounts to be placed
• Communication with the collector (e.g. queries)
• Manual posting of payments received by the collector – open items are not cleared automatically
• Follow-up processes have to be called up manually
• No status update in SAP
• No SAP reporting options for the receivables portfolio placed with the collector

Solution

SOPLEX CL for FI-CA – the SAP debt collection management software by SOPLEX

This SAP solution allows you to organize and manage all stages of the external debt collection process in your SAP system.

• Flexible choice of collectors
• Integration of different collection agencies and law firms
• The complete process is managed within SAP
• Automatic file transfer to the collector(s)
• Updated status overview
• Integration into the business partner master record and contract account
• Integration of the SAP e-mail functions
• Integration of e-mail functions
• Interfaces to other systems, such as SAP BW, dispute management …, can be implemented

Features

SOPLEX CL for FI-CA – modern debt collection management with SAP

• File management
• Manual creation of individual files
• Automatic creation of mass files from FI-CA
• Overdue accounts are determined automatically from the contract account and placed with the collector
• Workflow for automated processes
• Although the accounts have been placed with the collector, you will be notified of the payments made by your customers
• Payments received from the collector are posted automatically and open items are cleared
• Automatic control of follow-up processes
• Control of deadlines, events, and resubmissions
• Automatic task control
• User worklists
• Status monitoring for the accounts placed with the collector
• Automatic alert system
• CL for FI-CA information system – reports by the click of a button

Business impact

SOPLEX CL for FI-CA is the SAP solution for integrating different collection agencies and law firms of your choice into the debt collection process.

• Flexible choice of collector(s)
• Full process transparency in SAP
• Streamlining administrative processes
• Reduced effort for routine processes
• Comprehensive reporting tools
• Reduced effort for cash collection

Technology

SOPLEX CL for FI-CA is add-in software for SAP

• Own namespace
• Programming language ABAP/4
• No modification of the SAP system
• Implementation via SAP transports
• Multilingual versions
• No additional hardware required
• No third-party software required
• SAP authorization concept
• Easy to implement